Refund Policy

Effective Date: October 1, 2025

Vedaview is committed to providing exceptional astrology consultation services through our AI-powered platform. This Refund Policy outlines our commitment to fair and transparent refund practices while acknowledging the unique nature of astrological services. We strive to ensure your purchase experience is stress-free and that you understand our policies before making any transaction.

This Refund Policy applies to all purchases made through the Vedaview website and mobile application, and should be read in conjunction with our Terms of Service and Privacy Policy.

1. General Refund Principles

1.1 Non-Refundable Nature of Services

In accordance with the inherently personalized and subjective nature of astrological services, all payments and subscription fees for the following services are non-refundable and non-exchangeable once delivered or accessed:

• AI-powered astrology consultations and chat sessions
• Personalized digital reports and predictions
• Horoscope readings and interpretations
• Premium subscription features
• Digital content downloads
• Astrological compatibility reports
• Numerology and other divination services

1.2 Service Characteristics Acknowledgment

By purchasing our services, you expressly acknowledge and agree that astrological services are based on traditional interpretative practices and beliefs, and that results, predictions, and advice are inherently subjective and may vary based on individual circumstances. You understand that satisfaction with astrological interpretations depends on personal beliefs and expectations, and that all services are provided for guidance and entertainment purposes only.

1.3 Legal Compliance

This policy complies with applicable Indian laws, including the Consumer Protection Act, 2019, applicable data protection laws, and reserves rights as permitted under law.

2. Money-Back Guarantee Conditions

2.1 Eligible Refund Scenarios

Refunds may be considered exclusively under the following circumstances:

2.2 Non-Refundable Circumstances

No refunds shall be provided for:

Dissatisfaction with predictions, advice, or astrological interpretations; personal disagreement with AI-generated content or recommendations; incorrect, incomplete, or false information provided by the customer; services already accessed, viewed, or partially consumed; change of mind after service delivery or report generation; unused portions of subscription services after activation; promotional, discounted, or offer-based purchases (unless legally mandated); or services consumed beyond the 2-hour cancellation window.

3. Refund Processing Terms

3.1 Refund Methods

• Primary: Credit to original payment method (card/UPI/net banking)
• Alternative: Bank transfer for failed reversals (customer bank details required)
• Timeline: Processing subject to bank/payment gateway timelines (typically 5-10 business days post-initiation)

3.2 Deductions and Adjustments

Approved refunds may be subject to payment gateway processing charges (as applicable), transaction fees incurred by the platform, proportional deduction for any discounts, coupons, or promotional benefits utilized, and currency conversion charges (for international payments). Full refunds will be the original amount minus applicable deductions, partial refunds will be prorated amounts for unused services minus deductions, and gateway charges will be a standard deduction of 5% or actual charges, whichever is lower.

4. Refund Request Procedure

To request a refund, customers must submit their request exclusively via email to admin@vedaview.in. All refund requests must include relevant transaction/order details, payment reference numbers, and a comprehensive explanation of the issue with any supporting documentation. Upon submission, please allow 7-15 business days for our team to review your request, conduct necessary investigations, and provide resolution or further instructions.

Vedaview reserves the right to verify transaction details and payment information, review platform usage logs and service delivery records, request additional documentation or clarification, and conduct technical investigation for claimed platform issues.

5. Dispute Resolution and Grievance Redressal

All refund disputes will be handled through our internal resolution process. Initially, our customer support team will address and attempt to resolve issues within 15 business days of receipt. For complex cases requiring further review, the matter will be escalated to management for resolution within an additional 15 business days. The final decision made by platform management shall be binding, subject to applicable legal rights of customers.

6. Policy Modifications and Updates

This Refund Policy is subject to change at any time without prior notice. Vedaview reserves the right to modify this policy at its sole discretion. The current policy version will always be available on the platform. Previous transactions are governed by the policy in effect at the time of purchase, and users are encouraged to review the policy before each purchase.

7. Acknowledgment and Acceptance

By making a purchase on the Vedaview platform, you acknowledge that you have read and understood this Refund Policy in its entirety, agreed to be bound by these terms and conditions, understood the non-refundable nature of astrological services, and accepted the inherent subjectivity of astrological interpretations.

IMPORTANT DISCLAIMER: This Refund Policy should be read in conjunction with our Terms of Service, Privacy Policy, and other applicable platform policies. In case of conflicts, the most restrictive terms shall apply unless otherwise specified by law.

BY MAKING A PURCHASE ON THE VEDAVIEW PLATFORM, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS REFUND POLICY.

Last Updated: October 1, 2025

Thank you for choosing Vedaview. We are committed to providing transparent and fair refund practices while delivering exceptional astrological services through our AI-powered platform.